📝 Writing a Formal Letter of Complaint – Exercise 1
Choose the correct words to complete the sentences
📚 Instructions: Select the correct word or phrase (A, B, or C) to complete each sentence. Focus on prepositions, passive voice, reported speech, connectors (e.g., Although, However), and complaint vocabulary.
1. _____ the brochure stated that all meals were included, we did not receive lunch on two occasions.
2. I wish to complain _____ the service I received at your hotel.
3. When we complained, we _____ that the staff were too busy to help us.
4. The advert said that the cupboard is easy to assemble. _____, it was very difficult.
5. I was extremely disappointed _____ the quality of the entertainment.
6. I was told _____ a member of staff that no more tickets were available.
7. I demand _____ for my terrible experience.
8. We _____ enough time to see all the sights.
9. We were _____ by the entertainment which was provided.