📝 Instructions:Read the original advert or brochure statements. Complete the complaint letter by writing one or two words in each gap to report what was promised.
ADVERT: “The machine is easy to operate”. ⇒ The advert said that the machine easy to operate.
ADVERT: “The boots will last a long time.” ⇒ The advert said that the boots a long time.
BROCHURE: “You will see monkeys in the rainforest.” ⇒ The brochure stated that we monkeys in the rainforest.
ADVERT: “The head torch comes with batteries.” ⇒ The advert stated that the head torch with batteries.
BROCHURE: “Your guide will be fluent in English.” ⇒ The brochure stated that our guide fluent in English.
ADVERT: “All hotel rooms have air conditioning.” ⇒ Your advert said that all hotel rooms air conditioning.
BROCHURE: “We will provide welcome drinks.” ⇒ The brochure said that you welcome drinks.
BROCHURE: “The hotel is close to the beach.” ⇒ The brochure said that the hotel close to the beach.
✨ Reporting broken promises accurately is key in formal complaints—well done! ✨