Writing formal letter of complaint – Tips, examples and exercises

Writing / B2 Writing lessons / Exercise 3

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Formal Letter – Making a Complaint

Exercise 3 – Passive Voice (B2)

📝 Instructions:Turn the active sentences into passive voice. Write the missing words in each gap.
  1. They told me that there were no seats available. ⇒ that there were no seats available.
  2. They assured us that we could have a refund. ⇒ that we could have a refund.
  3. We realised that they had charged us for the minibar. ⇒ We realised that for the minibar.
  4. They assured me that there would be no problems. ⇒ that there would be no problems.
  5. They had told me that the parking was free. ⇒ that the parking was free.
  6. They charged me twice for the same trip. ⇒ twice for the same trip.
  7. The brochure said that they would give us a room with a balcony. ⇒ The brochure said that a room with a balcony.
  8. They told us that the flight had been cancelled. ⇒ that the flight had been cancelled.

✨ The passive voice helps keep complaints objective and professional—great job! ✨