Complete each gap using a word from the box. You can use each option ONLY ONCE.
banged – chipped – flooded – handle – jammed – leak – stained – torn – tripped over – twisted
Dear Sir / Madam,
My husband and I have just returned from a weekend in one of your holiday cottages. Unfortunately, our time away was not the relaxing break we had planned due to the many problems we experienced during our stay.
When we arrived at the cottage on Friday, we tried to let ourselves in with the key provided. However, as my husband pushed the door open, it and wouldn’t move. This meant he had no choice but to run at it with force, however, as he did this, he the front step and his head on the door handle. This left him with a large purple bruise and a sore head for the whole weekend.
Naturally, we were thirsty by the time we got inside, but as we opened the kitchen door, the came off in his hand. Luckily, we managed to push the door open. However, as soon as he did this, we realised the kitchen was . This was obviously due to a in the ceiling as we could see water dripping down in the middle of the room. My husband went to find a bucket to collect some of the water, and in doing so, slipped on the wet floor and his ankle very badly.
I helped him up to the bedroom so he could rest while I cleaned up the water, however, when we got there, we realised it wasn’t the cosy room we’d seen online. Instead, we found a dirty room with sheets on the bed and curtains that were full of holes.
After I’d cleaned up the kitchen, I was finally able to make us each a cup of tea. Sadly, all the mugs were , and when I brought some tea to my husband, he cut his tongue in two places.
Poor Graham is still recovering from his injuries, all of which were caused by problems with your cottage. Consequently, we expect compensation for the inconvenience we experienced during our stay, which certainly wasn’t the relaxing break the two of us had planned.
I look forward to hearing from you.
Regards,
Ann Matthews