Writing / B2 Writing lessons / Exercise 3
Exercise 3 – Choose the Correct Words (B1+)
for, was being, to neglect, every reason, no excuse, admit, wait, assure
(Tip: Consider verb patterns like "apologize for", "was being + adjective", "wrong of me to + verb", etc.)
Dear Mr Brindley,
I would like to apologize my behaviour which caused a customer to make a complaint last Friday. I realize that I inattentive and that it was wrong of me my duties. The customer had to make a complaint because there was for my laziness.
Thank you for inviting me to share my experience of the incident. I was working the late shift from 8pm – 1am at the hotel. However, I had a college assignment to do and I that I was working on that while working at reception. When a guest arrived, I asked him to wait while I finished a paragraph, and I made him about 5 minutes. I realize that this is unacceptable and I you that it will not happen again.
Please accept my sincere apologies.
Yours sincerely,
Katie Wykes
✨ A sincere apology shows maturity—great work reflecting on language! ✨